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FAQ

Below are answers to some of our frequently asked questions. Still have questions? Please feel free to contact us.

What are the benefits of an insulated garage door?

A garage door opening represents a large opening in your home’s thermal barrier. Aligned with the tax credit incentives to promote a healthier and more energy-efficient environment, an insulated garage door will help to reduce the amount of outside temperature that enters your garage, thus reducing the amount of energy required to cool or heat your home. Insulated doors also reduce noise from the exterior of your home.


What maintenance is suggested for my garage or overhead door? 

While we suggest a certified professional undertake any major repairs, there are some steps you can take to maintain your door. They are:

  • Periodically lubricate your garage or overhead door track. Call us to determine the best methods for lubricating your specific door.
  • Clean the frame’s weather stripping with vinyl cleaner and lubricate it once every other month with an appropriate product to keep the stripping pliable.
  • Inspect the rollers every six months and replace any that are worn or broken, or call us and have us replace them.
  • If you have a painted door, periodically paint the exterior to help protect it from the elements.

How long do garage door springs last?

A “cycle” is one full opening and closing action. Garage door torsion springs are rated by cycle life, with 10,000 cycles as the industry standard minimum. Upgrades are available to around 100,000 cycles. The average spring breaks about every 7 to 12 years with average usage for the recommended product. If a garage door has two or more springs and one breaks, all springs should be replaced to maintain proper balance.


What should I know about the replacing garage door springs?

Garage doors are typically balanced either by torsion springs or extension springs. Extension springs are generally mounted just above the horizontal track, perpendicular to the closed garage door. Torsion springs are usually mounted above a closed door, parallel and horizontal to the top section of the door. If an extension spring breaks, broken spring parts can cause injury by flying around the garage. The torsion spring is under high tension and requires special tools for adjustment. Only an experienced technician should service and adjust garage door springs.


Why do garage doors break?

The leading causes of garage door failure and/or replacement include lack of maintenance and being hit by vehicles. A proper maintenance schedule for a garage door includes lubrication of the rollers, bearings, pulleys, and springs once a year; washing painted steel surfaces several times a year; painting or refinishing wood surfaces as necessary; and making proper adjustments to the counter balance system as necessary to maintain door balance. A properly balanced garage door should be able to be stopped mid-travel without drifting down or up when operated manually.


What should I know about garage door safety? 

There are several important parts of a garage door that should always be maintained for safety:

Section Joints

This is the area between garage door sections. People have been injured by attempting to close a door by placing their fingers in an open section joint and pulling down on the door. As a safety precaution, never attempt to place your fingers in the section joint.

Corner Brackets

The corner brackets are the two brackets that are attached to the lower left and lower right corners of the door. The cables that lift your garage door are typically attached to these brackets and are under high tension. The brackets could fly dangerously when disconnected. Only an experienced technician should service these brackets.

Garage Door Openers

A garage door opener is a separate product from a garage door. Most garage door openers include an internal reversing mechanism that causes the door to reverse when it hits an obstruction. However, garage door openers with inadequate or poorly maintained reversing mechanisms have caused injury and even death to children who are caught underneath motor-operated garage doors.

The sensitivity of these internal reversing mechanisms can fall out of proper adjustment so that the door will not reverse when it hits an obstruction. You should check your reversing mechanism monthly by setting a block of wood or a full roll of paper towels on the floor in the path of a descending door. If the door does not reverse after contacting the obstruction, call Fawley Overhead Door to examine and repair your door system.

Lift Handles & Pull Ropes

A lift handle is a handle attached to the door that allows you to manually open or close a door. A pull rope performs the same function and is usually attached to the bottom bracket in the lower corner of the door. They are for use with a door that is opened and closed by hand. If an opener is attached to the door, the pull rope should be removed so they don’t snag or hook on people or loose clothing while the door is being opened by the operator.

Photoelectric Eyes & Sensing Edges

Photoelectric eyes are sensors that are mounted about 5 to 6 inches off the floor on both sides of a garage door. These sensors operate with a garage door opener and send an invisible beam across the door opening. If that beam is broken while a motorized door is closing, the garage door opener will cause the door to reverse direction to the fully open position.

A sensing edge is attached to the bottom edge of a garage door. When this sensor contacts an obstruction during the closing of the door, the opener will cause the door to reverse direction to the fully open position.

A federal law requires that all residential garage door openers sold in the United States since 1993 must include an additional protection against entrapment, such as photoelectric eyes or a sensing edge. The law also requires that, if these sensors become inoperative, the opener will not function. Your garage door opener can be dangerous if it does not have these safety devices.

Remote Controls

Garage door openers are usually operated by a wall-mounted push button, a hand-held remote control, or a keyless entry pad that requires you to enter a numerical code. Small children have been seriously injured by playing with the remote controls of motor-operated garage doors. Running under a closing door can be a deadly game. Do not let children play with or use the push button or any remote controls for your door. Keep all such controls out of the reach of children.

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